These terms govern your use of Rich Braids, a marketplace that connects clients with independent hair braiders.

1. What Rich Braids is

Rich Braids is a booking marketplace. We are not a salon and we do not employ braiders. Braiders on the platform are independent service partners who set their own prices, hours, and service areas.

2. Accounts

You must provide accurate information and be old enough to enter a contract where you live. You are responsible for activity on your account. We may suspend accounts that abuse the platform or other users.

3. Bookings and payment

The client pays the braider directly for the braiding service. Any platform matchmaking fee is shown clearly before you confirm a request, and is waived during our beta. Optional add-ons, such as a background check, are priced separately and shown before purchase.

4. Cancellations

Cancel as early as you can so the other person can rebook the slot. Repeated late cancellations or no-shows may lead to removal from the platform.

5. Conduct and safety

Harassment, discrimination, and unsafe behavior are not allowed. Report any incident through the app so we can act. Braiders and clients should agree on the location and details in the app before the appointment.

6. Liability

Braiding services are performed by independent braiders, not by Rich Braids. To the extent permitted by law, our liability is limited to the fees you paid us. Nothing here removes rights you have under your local consumer law.

7. Resort and gate access

For appointments in a gated community, resort, hotel, or any property with controlled entry, the client is solely responsible for securing braider gate passes, visitor approvals, and any day pass or access fees, at least 24 hours before the appointment. Rich Braids does not pay these fees and is not responsible for an appointment that cannot go ahead because access was refused.

8. Platform fee and direct payment

The Rich Braids platform matchmaking fee is separate from the braider service total. The service total is paid directly to your braider. Travel arrangements and costs, such as ride fares, are handled between you and your braider based on your selected booking preferences.

9. Accommodations and special needs

Accommodation options, such as tender headed or sensory and adaptive preferences, are shared with braiders for preparation only. They are not a medical service and do not guarantee any specific outcome. Clients remain responsible for describing care requirements accurately and for raising anything else the braider should know before the appointment starts.

10. Photos and user content

By uploading portfolio photos to your braider profile, or by submitting photos as part of a client review, you grant Rich Braids a non-exclusive, royalty-free license to use, display, and share these images for marketing and promotional purposes across our platform and social channels. We may feature these images anonymously to highlight the talent available in specific cities.

11. Promotional credits and rewards

Any platform credits or rewards offered for completing a review or uploading photos are only valid for bookings where a standard, non-zero match fee was paid. Bookings completed during free promotional periods (such as our Beta phase) where the match fee was waived ($0) are not eligible to earn review credits. Credits have no cash value and can only be applied toward future match fees.

12. Content and intellectual property

All content on Rich Braids — including text, photography, graphics, logos, and the Rich Braids name and brand — is the property of Rich Braids or its licensors and is protected by copyright and other intellectual-property laws. You may not copy, reproduce, republish, scrape, or redistribute any part of this site or its content without our prior written permission.

13. Review photo release

When you upload photos with a review, you grant Rich Braids and the braider you reviewed a non-exclusive, worldwide, royalty-free right to display, reproduce and adapt those photos on the braider's profile, in the braider's gallery, and in Rich Braids marketing and social media. You confirm the photos are yours to share and that anyone recognisable in them has agreed to appear. You keep ownership of your photos and can ask us to remove them at any time by contacting us, and we will take them down from Rich Braids surfaces we control.

How payment and trust work

Questions? Contact us at info@richbraids.com.